The Nigerian energy Regulatory Commission (NERC) has made a detailed handbook available to energy users nationwide for resolving billing and power supply problems.
In order to achieve a timely resolution, the commission announced this on Tuesday through its official X platform and advised consumers who are having trouble with their electricity to use the appropriate complaint channels.
Customers should contact their respective Distribution Company (DisCo) customer care units first, according to NERC. These units are in charge of addressing technical issues, outages, metering issues, and billing disputes.
Customers who live in states that have switched to a State Electricity Regulator (SER) should take their complaints to the appropriate state regulatory body, the commission recommended, if they are still unresolved.
To make sure their complaints are taken seriously and resolved, NERC advised customers in states without a state regulator or those in need of additional help to get in touch with its call center.
The following contact information was supplied by the commission for assistance:
0301 344 4331
0908 899 9244
grievances@nerc.gov.ng
NERC reaffirmed its dedication to safeguarding electricity users and enhancing service provision throughout Nigeria’s electrical industry.
